Shipping Policy

Thank you for shopping with FitWellor. We are committed to providing a smooth and reliable shopping experience.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. During busy periods, sales events, or holidays, processing may take slightly longer.

2. Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances beyond our control.

Typical delivery estimates are:

• United Kingdom: 3–7 business days

• United States & Canada: 5–12 business days

• Europe: 5–12 business days

• Other International Destinations: 7–20 business days

These are estimates only and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery address, order size, and available shipping method.

If free shipping is offered on selected products or orders, the applicable terms will be displayed on our website or at checkout.

4. Tracking Information

Once your order has been shipped, we may provide tracking information to the email address associated with your order.

Tracking information may take some time to become active after the package has been handed to the carrier.

5. Delayed or Lost Packages

FitWellor is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, strikes, incorrect delivery information, or other unforeseen events.

If your package appears to be delayed or lost, please contact us at archiveurban34@gmail.com and we will assist you where possible.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If you provide an incorrect address, please contact us as soon as possible. We will try to assist before the order is shipped, but we cannot guarantee that an address can be changed after shipment.

7. Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer. Customs policies vary by country, and FitWellor cannot guarantee how much, if any, customs charges will be applied.

8. Damaged Packages

If your order arrives damaged, please contact us promptly at archiveurban34@gmail.com and provide photographs of the package and the damaged item. We will review the situation and work with you toward an appropriate resolution.

9. Contact Us

If you have questions about shipping or your order, please contact:

FitWellor
45 Russell Square
London WC1B 4JP
United Kingdom

Email: archiveurban34@gmail.com
Phone: +14386196731